FAQ & Shipping
Frequently Asked Questions
Delivery Times
🇱🇹 Lithuania
Orders to Lithuania are typically dispatched within 1–2 business days.
- DPD Locker: 1–3 business days after dispatch
- Home Delivery: 1–3 business days after dispatch
🇪🇪 🇱🇻 Estonia & Latvia (Baltics)
DPD Locker delivery: 2–4 business days after dispatch.
🇩🇪 🇳🇱 Germany & Netherlands
DPD Locker delivery: 3–5 business days after dispatch.
🇵🇱 Poland
DPD Locker delivery: 3–5 business days after dispatch.
🇵🇹 Portugal
Active delivery options currently include DPD pickup/lockers and home delivery. Methods, rates and delivery estimates are confirmed at checkout.
🌍 Rest of Europe
(Austria, Belgium, Switzerland, Czech Republic, Denmark, Spain, Finland, France, UK, Ireland, Italy, Norway, Sweden, Greece, Luxembourg, Moldova, Serbia)
Standard delivery: 5–10 business days. UPS Express also available.
Shipping Costs
Shipping is calculated by destination, delivery method, parcel weight and order value. The options shown at checkout are authoritative; product or address restrictions may apply.
🇱🇹 Lithuania
- DPD pickup/lockers: €1.98–€6.49 depending on weight; free from €50 order value.
- Home delivery: €4.99–€10.99 depending on weight; free from €100 order value.
🇱🇻 🇪🇪 Latvia and Estonia
- DPD lockers: €4.99–€6.99 depending on weight; free from €50 order value.
🇵🇱 Poland
- DPD lockers: 29.99–59.99 PLN depending on weight; free from 450 PLN order value.
🇩🇪 🇳🇱 Germany and Netherlands
- DPD pickup/lockers: from €6.99 depending on weight.
- Home delivery: from €8.99 depending on weight.
🇵🇹 Portugal
- DPD pickup/lockers: from €9.99 depending on weight.
- Home delivery: from €12.99 depending on weight.
Other destinations
Rates and available methods depend on your address, products and parcel weight. Review the final delivery price at checkout.
DPD Locker Pickup — How It Works
- At checkout, select DPD Locker as your delivery method and choose your preferred locker location.
- Once your parcel arrives at the locker, you will receive an SMS or email notification with a unique pickup code.
- Visit the locker, enter your code on the keypad, and collect your order. Parcels are held for 3 calendar days — please collect promptly to avoid return shipping.
DPD lockers are available across Lithuania, Estonia, Latvia, Germany, Netherlands, and Poland.
Customs & Duties
All orders shipped within the European Union (Lithuania, Estonia, Latvia, Germany, Netherlands, Poland, Portugal, and most of our European destinations) are not subject to customs duties — VAT is included in the product price at checkout.
Orders to non-EU countries (United Kingdom, Norway, Switzerland, Serbia, Moldova, Israel) may be subject to import duties and local taxes upon arrival. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking your country's import thresholds before ordering.
Returns & Refunds
We take great care in packaging our products to ensure they arrive in perfect condition. As our products are perishable food items, we are unable to accept returns for change of mind.
However, if your order arrives damaged, incorrect, or with a quality issue, please contact us within 48 hours of delivery with:
- Your order number
- A photo of the damaged or incorrect item(s)
- A brief description of the issue
We will arrange a replacement or full refund at no cost to you.
📧 Contact us at: our contact page
Still Have Questions?
We're happy to help. Reach out via our contact page and we'll get back to you as soon as possible.
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